A 99.9% Server Uptime
We’ve set up our cloud hosting platform using stable hardware and significantly tweaked software. Our administrators have installed a modified version of SELinux on each of our machines to guarantee maximum security and stability. We have installed a number of DDoS prevention mechanisms along with highly efficient firewall programs to make sure our network is impenetrable and safe.
All our cloud plans plans include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on top–class hardware elements furnished by Juniper. Also, on each and every router, we have set up a firewall with a sophisticated algorithm to help sift all shady requests.
In this way, in all our data center facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lower all possible risks with our cloud hosting plans and despite the fact that we provide exceptional client support, there are times when the client is simply not pleased with what we offer. Or he needs to migrate to a more robust web hosting solution, like a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely pleased, you will get your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours for an answer, you’re probably aware of how exasperating this can be, even more so if your web site is on the line. For this reason, our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be here for you and they will answer you within 60 minutes. And the best thing is that their average ticket response time is under 20 minutes!