24/7 Customer Support in Cloud Hosting
Our cloud plans feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make a purchase or you're an existing customer and you have any kind of question or a problem, you can contact us anytime, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any issues that need longer time to analyze and deal with. Unlike various other website hosting service providers, our trouble tickets come with a warranted max response time of only 1 hour, so whatever the issue is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from us, you can get in touch with us 24/7 for every server-related issue or fordifferent problems and / or questions about the pre-installed software the server comes equipped with. If you have not acquired your VPS server plan yet, you'll be able to learn more details about our services by giving us a call or via our live chat service. For more tech problems, you can send an e-mail message or open a trouble ticket through your billing Control Panel and you'll get assistance within no more than one hour regardless of the time of the day, even on weekends and holidays. The actual response time in most cases doesn't exceed thirty minutes. In case you're looking for assistance with third-party software, you're able to use the Managed Services upgrade which you can add to every single VPS plan and our administrators will assist you with any installation or troubleshooting issue you may have experienced.