A live chat is a real-time method of communication between a web hosting company's support crew and its clients. It is a very efficient method to receive some info about the website hosting services or have some issue resolved since you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower chance of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you are able to do something else while the agent examines the issue in question. In addition, you are able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone fees that you will need to pay when you're calling to another country.

Live Chat Support in Cloud Hosting

We provide a live chat assistance service for all cloud plans that we offer and we're able to support you with almost everything in real time. If you don't have an account with us yet, we'll give you more info about the plans so as to help you to select the most suitable package. In case you are a current customer, we're able to help you with any billing or general matter along with with plenty of common technical problems, for instance an email address installation in a desktop e-mail client. In case you can't give us a call for whatever reason or you're in some country where we don't have a local telephone number, the live chat will be the best option to contact us. Needless to say, some matters need more time to analyze and test, so you'll need to open a ticket to our technicians, however, we will save you time and assist you with lots of issues on the chat.