In case you are a website owner, a problem may always crop up and it does not automatically need to be connected to the hosting service itself. For instance, something may go wrong when you update a software app or some critical data can be edited or deleted by chance. Regardless of what the nature of the problem is, you’ll need to contact the respective help desk support team and request them to restore a backup or to assist you in dealing with the problem that you’re having. How fast they’ll do this will determine the time that your websites will be inaccessible. For some sites such as community web portals or e-commerce portals, an elongated outage interval often means lost customers and cash. That being said, it is vital to use the services of a hosting company that offers not only a good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud plans come with a sixty-minute response time guarantee, which goes to say that no matter what inquiry or difficulty you might have, we’ll always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both sales and technical matters. Our help desk team representatives are available 24/7, even on holidays and weekends, which means that you will receive swift assistance anytime you need it. We understand exactly how valuable time can be, so by the time we reply to your support ticket or email, we’ll have investigated the issue and, if we haven’t sorted it out, we will supply you with more info on what you need to do on your end, when the circumstances demand this. With our support services, you can be sure that there will be somebody to lend you a hand instantaneously, irrespective of what time of day or night it is.