There are plenty of cloud hosting suppliers on the market today, yet many of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to reach the company over the telephone. The type of support that you can receive via this method of communication may vary based on the service provider - a few of them provide experienced telephone support, various others offer basic and customer support only as some issues are more time-consuming and it's more convenient to be resolved via a support ticket, especially when the situation has to be escalated. However, it's good to know that you can always contact your website hosting provider as there are lots of small issues that can be resolved without difficulty and in a timely manner with a call, not mentioning that you'll be able to get more information for the services even before you become a client.
Phone Support in Cloud Hosting
Because we have live phone support 14 hrs per day, you'll be able to call us and consult with one of our customer support agents to get more information about all cloud plans that we offer and ensure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we have phone numbers on as many as 3 different continents and you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you'll be able to call about general and billing matters, and about some tech ones. If the trouble is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, which will allow both you and our tech support team to monitor the info provided by both sides.