Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every support request you send to us will be responded to within maximum 60 min. In case your ticket or email requires additional assistance from a server admin, we’ll forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Managed Services package, all of the services included there will be completed at a time that suits you.

  • Top quality support service

  • A Premium–Quality Customer Service

  • We’ll be available to you 24–7 to respond to any enquiries that you may have connected to our Web Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need help handling server management procedures, you can examine our Managed Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Control Panel has been installed by default for every dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on how to use it. The majority of instructional articles in addition video versions which show all the operations that you can perform in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.