Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Web Control Panel you will find a detailed Help Center section featuring many articles and frequently asked questions. They are contributed by our support team of seasoned technicians. Simply fill in your question and our intelligent platform will return the most suitable answer.

  • Top quality support service

  • How–To Videos

  • For people who wish to find out how to remedy a frequently experienced problem by watching a how–to video clip, we have added a selection of video tutorials to our Web Control Panel. All the how–to videos are short and easy to grasp. They offer you step–by–step demonstrations of different site management tasks.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 help desk support service with a 60–minute support ticket response time guarantee. A group of seasoned support engineers will be at your disposal to answer all the questions that you might have. During non–busy periods, a response will be given in even less than 20 minutes.