Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Our team of qualified professionals will try their best to respond to your assistance inquiries in up to 1 hour. If, however, the issue you have stumbled upon needs help from the Administrators’ =Department,= we are going to forward the ticket to the person on duty and will submit a note to let you know.

  • Top quality support service

  • Qualified Tech Assistance Service

  • Our client help and support staff is going to be online for you round–the–clock to to respond to all help request tickets that you send to us. We offer customer help for all programs that are pre–installed on your server. These include our custom created Web Control Panel, the selected OS and the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Web Control Panel that comes at zero cost with your VPS provides you with an included knowledge base. You’ll see an array of in–depth how to articles and reviews and a choice of step–by–step video guides that illustrate all the basic website supervision responsibilities. You can obtain them by clicking on the Help or Video control keys in the top right side of each Control Panel section.