There are several ways to touch base with the hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a support ticket system. It is the least complicated method of communication for many reasons. If no help desk support staff representative is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy/paste extensive pieces of info without having to worry about printing mistakes, and if a certain problem requires more time to be solved or a number of responses need to be exchanged, all the information will be in the same place, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re typically separate from the hosting platform, which means that if you need to provide information or to follow directions, you will need to use no less than two different interfaces and this number could grow if you wish to manage several domain names. Also, many hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while you are browsing your files or tweaking various settings. The ticketing system is being monitored 24-7-365 by our client care team representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to get assistance. In contrast with certain hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and ask for info in relation to any billing or technical problem. Additionally, you can read a variety of help articles, which will help you deal with the most commonly confronted issues on your own.